GUSTAVE HOTEL ****

FAQ

FAQ

Frequently Asked Questions

The Hotel Gustave team would like to introduce you to our frequently asked questions. It consists of the questions most frequently asked by our guests. If you do not find the answer to your question, please do not hesitate to contact our staff. They will be happy to answer you.

Is it possible to request a specific room number?

You can request a specific room number, however, depending on availability, we cannot guarantee that it will be available. For this reason, please remember to request the room number you want in advance.

Do you have connecting rooms?

Yes, the Hotel Gustave has connecting rooms.

Is it possible to stay with 3 people in a double room?

No, the lobby is open to everyone and you can join your guests. If you wish to stay with three people, you can book a triple room or a suite.

Are the rooms equipped with a hairdryer?

Yes, all our rooms are equipped with a hairdryer.

Are there beds for children / babies ?

You can ask us to install a baby bed in some room categories for any child up to 2 years old. From 3 years old onwards, the child is considered as an adult and you will have to request an extra bed.

Are there rooms with balcony?

No the hotel does not have rooms with balcony.

Is it possible to bring a guest to my room?

It is possible to bring a guest in your room but not beyond the capacity of the room. If one or more people stay in your room, they will have to report to the reception and if they sleep in the hotel, they will have to pay the tourist tax of 1,88€ per person and per night.

Is it possible to request an extra bed in my room?

It is possible to request an extra bed in the superior rooms only. It is also possible to request a baby bed in some room categories.

Is there air conditioning in the room, does it work all year round?

Yes, but not all year round. Depending on the season, the outside temperature and the customer's request, we switch to heating or air conditioning.

Is there heating in the room?

Yes, but not all year round. Depending on the season, the outside temperature and the customer's request, we switch to heating or air conditioning.

Does my room have a safe?

Yes, all rooms at the Hotel Gustave have a safe.

Does the hotel offer smoking rooms?

It is strictly forbidden to smoke in our establishment. Otherwise, we may ask you to pay a disinfection and cleaning fee of up to 100€.

Does the hotel offer smoking rooms?

It is strictly forbidden to smoke in our establishment. Otherwise, we may ask you to pay a disinfection and cleaning fee of up to 100€.


However, our establishment has a terrace and some of our rooms also have terraces on which you can smoke.

Is it possible to get a refund for a non-cancellable, non-refundable offer?

No, the rate is not refundable.

Is the rate indicated per person or per room?

The rate is indicated per room. However, a tourist tax of 1.88€ per night per person is to be paid at the reception. Payment can be done upon check-in or in advance through a secure payment system.

A pre-authorization for the first night will be blocked and the amount will be debited 4 days before your arrival in our hotel. This amount will be released at the time of check-out. It will take between one to five working days to have it back on your bank account.

Is breakfast included to the room rate?

It depends on the offer.

Which credit cards are accepted?

We accept all credit cards.

Are taxes included?

Yes, all taxes are included except the tourist tax to be paid at check-in.

What is the cancellation policy of EKTA Hotel?

Hotel Gustave's cancellation policy varies depending on the rate you choose. You can refer to the cancellation policy on your reservation confirmation.

How do I cancel or change my reservation?

When you book directly through our website, you will receive an e-mail of confirmation. Instructions to update your stay are detailed in the e-mail (based on your booking policy).

If you have booked through a third-party, we invite you to contact the platform in order to edit your booking.

Why am I being charged for the first night?

A pre-authorisation is made within 7 days of the first night's stay as a guarantee (the amount is blocked on your account but not debited). In case of damage to the room or unpaid extras, this amount will be debited. Otherwise, the amount will be released at check-out. The amount will then be available within 3 to 5 working days (depending on your bank's regulations).

What are the check-in and check-out time?

Check-in time is from 3PM and check-out is available until 12PM on the day you are leaving. If you wish to get your room prior the check-in time, please let us know by e-mail with your booking reference (upon availability). Late check-out is available for an additional charge of 70 Euros.

Is it possible to arrive earlier or to extend my stay?

Upon availability, we will be pleased to welcome you prior your initial arrival date or to enjoy a longer stay (with an additional charge). Please remember to call the reception in advance.

Which languages are spoken at the Front Desk?

Our reception speaks mainly French and English.

Is the hotel adapted for people with disabilities?

Yes, the Hotel Gustave is adapted to the PMR standards. We have two Classic PMR rooms (located on the first floor).

Is the hotel equipped to welcome guests with other forms of disabilities?

Yes, the staff of the hotel is trained to welcome guests with other forms of disabilities such as visual impairment, hearing impairment etc.

Are pets allowed in the hotel?

Unfortunately, pets are not allowed in our hotel.

Is there a lift in the hotel?

Yes, there is a lift to all floors of the hotel.

Is there a restaurant in the hotel?

We have a breakfast room in the hotel. However, we do not have a restaurant service for lunch and dinner. Our concierge can suggest the best restaurants in Paris.

Do you offer breakfast service and what are the terms?

At the Gustave Hotel, we offer a breakfast to start the day in three different ways. You can choose the one that suits you best! 

 

  • BUFFET BREAKFAST IN THE BREAKFAST ROOM

The buffet breakfast at the Hotel Gustave is composed of a wide selection of fresh and quality products, both sweet and salty, for a convivial moment: a selection of hot drinks, fresh fruit juices, fresh fruit salads, seasonal fruits, breads and pastries, butter and traditional jams, cereals, granola, dried fruits, yogurt, cottage cheese, cheese...

HOURS: The breakfast buffet is open every morning from 6:30 am to 10:30 am

RATES 14€ per person in the breakfast room 

 

  • EXPRESS BREAKFAST

The express breakfast at the Hotel Gustave includes a hot drink, fruit juice, bread, butter and jam  

HOURS: The Express Breakfast is open every morning from 6:30 am to 10:30 am

RATES8€ per person, available in the breakfast room

 

  • BREAKFAST IN ROOM

Brought to you on a tray served in your room, the Gustave Hotel's in-room breakfast is composed of items from the buffet upon request.

HOURS: Breakfast in your room is served every morning from 6:30 am to 10:30 am

RATES : 14€ per person

Does the hotel have a bar?

Yes, we have a bar.

Is it possible to leave my luggage at the reception?

Yes, we have a free luggage service. You can leave your luggage there and pick it up later.

Does the hotel have a car park?

No, the hotel does not have a parking lot.

Does the WiFi is provide in the hotel?

Yes, you will have free WiFi access throughout the hotel.

Is there a business center in the hotel?

Yes, you can work in our salon.

Does the hotel have a concierge service?

Yes, our staff at reception will be happy to help you during your stay at the Galileo.

Does the hotel have a dry-cleaning service?

Yes, we have a laundry service.

Does the hotel have a babysitting service?

No, the hotel does not have a babysitting service.

Do you provide towels?

Yes, towels are provided in your room.

Where can I find an adapter?

You can ask at the reception for an adapter if needed.

Is there a taxi rank near the hotel?

No, there is none near the hotel but you can ask for a number at the reception.

What are the nearest metro / train stations?

Dupleix, Charles Michels or Emile Zola station: Metro lines 6 and 10

Bir-Hakeim station : RER C

Can I benefit from an airport/station shuttle?

Yes, you can ask the reception to organize your shuttle, we can book it for you according to a price list available at the reception.

What is the price of a taxi from the airport?

From Orly airport the fare for a normal unreserved cab is 32€.

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